Delivery & Shipping Terms

Courtesy translation. In case of discrepancy, the Turkish text prevails.

1. DELIVERY CHANNELS

1.1. Retail from dealer (B2C): after payment confirmation your order is forwarded to the authorised BURTECH dealer you selected. The dealer prepares the goods from its own stock and provides them for pickup at the dealer or delivery to your address, as stated in the order summary.

1.2. Wholesale from factory (B2B): pallet-based orders ship directly from the factory, by contracted carrier or BURTECH vehicles depending on pallet count and destination.

2. LEAD TIMES

2.1. Times are counted in business days, excluding weekends and public holidays.

2.2. The statutory maximum delivery period is 30 days. If we cannot deliver within it, you may terminate the contract and receive a full refund.

2.3. Orders confirmed at the weekend or on a public holiday are processed on the next business day.

3. SHIPPING COSTS

3.1. Shipping costs, where applicable, are shown separately and clearly in the order summary. No charge that is not shown there is applied.

3.2. Contracted carrier: Anlaşmalı kargo firması. A tracking number is e-mailed after dispatch.

3.3. For wholesale orders, freight is quoted separately before order confirmation, based on pallet count and destination.

3.4. Aerosol products classified as dangerous goods (ADR) may only be shipped with authorised carriers and vehicles. This can extend the lead time; such products cannot be shipped by air freight.

4. DELIVERY ADDRESS

4.1. Delivery is made to the address given in the order form. BURTECH is not responsible for delays caused by an incomplete or incorrect address.

4.2. The goods may be handed to any person present at the address who is able to receive them. If nobody is present, the carrier leaves a notice and holds the parcel at its branch, usually for 3 business days. Parcels not collected are returned to BURTECH and re-delivery is charged to the buyer.

4.3. Address changes must be notified to info@burtech.com.tr before dispatch.

5. INSPECTION ON DELIVERY

5.1. Please inspect the parcel in the presence of the courier.

5.2. Do not accept crushed, wet, torn, opened or leaking parcels — have the courier issue a damage report and notify info@burtech.com.tr the same day. Claims for damaged goods accepted without a report may not be honoured.

5.3. Missing or wrong items should be reported within 3 business days of delivery; they are completed or replaced free of charge.

6. INVOICE

The invoice is issued using the details you provide at order time and is delivered with the goods or by e-mail. Corporate invoice requests must be stated when ordering; the invoice type cannot be changed after delivery. Report errors to info@burtech.com.tr within 7 days of delivery.

7. DELAYS AND FORCE MAJEURE

If delivery is delayed by force majeure (natural disaster, fire, flood, epidemic, strike, war, terrorism, cyber attack, decisions of public authorities, energy/infrastructure outages, extraordinary weather), we notify you within 3 days of becoming aware. You may then cancel the order, exchange it for an equivalent product, or postpone delivery. Cancellations are refunded within 14 days at the latest.

8. PRODUCT SAFETY

The products sold are chemical and technical products. After delivery, store them according to the conditions on the packaging (cool, dry, away from direct sunlight and heat sources). Safety Data Sheets (SDS) are available on request from info@burtech.com.tr.

9. CONTACT

For all delivery questions: info@burtech.com.tr · 0850 244 18 80 (Pazartesi–Cuma 09:00–18:00)